FAQ

What is Physiotherapy?

Physiotherapy is the treatment and prevention of physical injuries and movement problems. Physiotherapists use education and preventative measures such as exercises to help patients gain the highest possible level of independent function. –CPM

Is Physiotherapy for me?

Physiotherapy is a very active form of treatment. You will not recover from your injury by just lying on a table and your therapist ‘fixing’ you. You will be required to actively participate in your recovery. Your therapist will perform hands on therapy techniques, but you will also be educated and asked to perform a variety of in-clinic and at home exercises. If you are looking for a treatment that will provide lasting changes and are willing to actively assist in making those changes happen, then physiotherapy is for you!

What can I expect at my first visit?

Upon arrival to the clinic you will have a couple information forms to fill out, so it is advised you try to arrive 10 minutes early to complete these. Your therapist will then perform a comprehensive examination and recommend the most appropriate treatment plan for you. The plan will include an approximate number and frequency of treatments required, in-clinic treatment options, and a home exercise program. If time allows, treatment will be initiated at your first visit.   Expect your first visit to last one hour.

How long are physiotherapy treatments?

Physiotherapy sessions usually last between 45-60 minutes, depending on the nature of your injury. You may let your therapist know if you are short on time, and they will adjust your treatment to ensure you finish on time.

How many physiotherapy treatments will I need?

The exact number of treatments needed will vary from person to person. It is common to require 1-3 visits per week at the start of your treatment program. You will require less frequent visits as your treatment plan progresses. Your in-clinic therapy will conclude when your goals are met and you are able to maintain your physical status at home with a home exercise program.

What should I wear for my physiotherapy assessment or treatment?

It is important that your therapist is able to easily access the area of injury. It is recommended that you bring shorts and a tank top. Gowns are available for use if you prefer.

Will Manitoba Health cover the cost of Physiotherapy services?

Manitoba Health will cover the cost of physiotherapy when you receive physiotherapy in the hospital setting. A doctor’s referral is required to be placed on their waiting list. The cost of physiotherapy in a private clinic is not covered.

Will my private health insurance cover the cost of Physiotherapy services?

Most private insurance plans will cover a portion of your physiotherapy fees. Please check with your insurance provider to see if a doctor’s note is required for your plan. Direct billing is available to Manitoba Blue Cross and Great West Life.

What payment options are available for services received?

Payment is due at the time services are rendered. We accept cash, cheque, visa, master card and debit.

What is your cancellation policy?

We require a minimum of 4 hours notice of cancellation for all appointments. This allows us to provide treatments to our emergency patients. A $25 fee will be billed to you directly for all late, last minute cancellations or no shows. We have a 10 minute grace period before you are considered late. Your therapist may use his/her discretion in regards to this matter.

Do I need a doctor’s referral to receive Physiotherapy services?

No. A referral is not required to receive physiotherapy services in a private practice. It is important to double check your insurance coverage to see if they require a referral.

Can I see a physiotherapist if I have been in a motor vehicle accident?

If you have been in a motor vehicle accident, you will need to file a claim with MPI (1-800-665-2410). You will then be given a bodily injury claim number and you will need to bring this number to your first physiotherapy appointment. Depending on the type of injury sustained, you will be authorized up to a minimum of 24 treatments.

Can I see a physiotherapist if I have sustained a workplace injury?

If you have been injured at work, you will need to complete a Workers Compensation Board (1-800-362-3340) incident report with your employer. You will then be given a claim number and you will need to bring this to your first physiotherapy appointment. The first visit will automatically be paid for by WCB, and if approved you will be authorized 14 treatments. An extension of treatments may be authorized if needed after a request is sent by your therapist.